​

Refund Policy — Owens Heating & Cooling

At Owens Heating & Cooling, we are committed to providing high-quality HVAC services to our customers throughout Northwest Arkansas.

Please review our refund policy below:

Service Fees:

All charges for services performed (including diagnostic fees, labor, and repairs) are final and non-refundable once the service has been completed.

Deposits:

Service call deposits are required to schedule and hold appointments. Deposits are non-refundable and will be applied to your final invoice.

Parts and Equipment:

Parts installed are covered under manufacturer warranty where applicable. If a part is found to be defective, Owens Heating & Cooling will facilitate warranty replacement in accordance with manufacturer terms. Refunds are not provided for parts once installed.

Cancellations:

If you need to reschedule an appointment, please contact us at least 24 hours in advance. Deposits remain non-refundable regardless of notice given.

Customer Satisfaction:

If you have any concerns regarding the service you received, please contact us directly. We are committed to resolving any issues and ensuring customer satisfaction.

​

​